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Frequently Asked Questions.

What do I need to do before I arrive?

How can I connect to wireless network at Catz?

  • If you haven’t already registered for remote access before arrival you can join the OWL wireless network and then in the address bar in your browser type https://register.it.ox.ac.uk/
     
  • From here you should click the link ‘register for a remote access account’ and follow the instructions. Once you have registered you will need to disconnect from OWL before you can connect to eduroam.
     
  • Eduroam Wi-Fi is only suited for light web surfing and not streaming video since there is limited bandwidth, this means that it is much slower than wired connection. To use the eduroam wireless network at St Catherines you must first have Single Sign On. Once you have activated your account please create a remote access account by going to this page and clicking ‘set up a remote access account’. From this page you’ll set a password for your Eduroam account, once you have a password please find the appropriate guide for your device (e.g. Windows, Apple OS X, Android, iPhone /iPad iOS from this page.
     

How can I connect to the College's wired network?

  • This connection is accessed via the odd numbered Ethernet port in your room  and may also indicated by a ‘computer’ label, and is best suited for data heavy tasks such as streaming or Skype, tasks that require a fast connection. Ethernet cables can be bought from the lodge and if you don’t have an ethernet port on your device it is possible to buy Ethernet to USB adapters for most modern devices. Whether using the wired or wireless networks you are bound by the University’s I.T. usage regulations.
     
  • Connection to the College's wired network requires that your computer be registered with us and meet certain minimum standards for operating system version and the presence of anti-virus software. The process is outlined here.
     

Where are the College’s public computers?

  • There are 20 Windows 7 based PCs in the library, 10 in the JCR computer room and 4 in staircase 18 computer room.
     

How can I add credit to my Upay account?


How can I print?

  • Printing is charge directly to your Upay account.
     
  • Public printing - As long as your Upay account is in credit you can print from a public PC to the printers in any of the College computer rooms.. Please select the printer which is in your room, they are all identifiable when you start the print process.

     

How much does printing cost?

  • Colour A4 10p per page (includes the Library 4650 and the JCR 5550).
     
  • Monochrome A4 4p per page (includes the JCR 4200 the Staircase 18 4250).
     
  • A3 25p per page (the JCR 5550)


Where can I scan a document?

  • There are two A4 scanners in College, one in the staircase 18 computer room and the other in the library computer room.


My computer is broken, can you repair it?

  • We can’t repair broken computers with College but we may be able to assist you in fixing basic problems. If a problem is outside our expertise we’ll refer you to the Oxford ITS repair service.


Where can I get some IT help?

  • You can either email support@stcatz.ox.ac.uk or call in at the IT office (Monday to Friday 11:00am-12.30pm and 2.30pm-4.30pm).

     

What troubleshooting should I do if I have problems connecting?

  • Have you read the ‘Welcome to IT at Oxford’ web page at http://www.it.ox.ac.uk/want/get-started ?
     
  • Have you read the College IT usage regulations at https://www.stcatz.ox.ac.uk/modules/ckeditor/ckfinder/userfiles/files/Regulations.pdf
     
  • Does your device have a current (i.e. Still supported by the manufacturer) operating system that is fully patched and up to date? (all students that have presented with problems either do not have up to date operating systems or patched current operating systems).
     
  • Are you running up to date anti-virus software on your device?
     
  • Are you engaging in peer to peer file sharing (such as using BitTorrent) to share material?
     
  • Are you simultaneously connecting to both the wired and wireless networks?
     
  • Do you have existing wireless profiles that refer to OWL and/or OWL-VPN instead of eduroam and which are of ‘high priority’ in your network settings?
     
  • Have you connected a personal wireless access point without first obtaining guidance from the I.T. Dept on how to appropriately configure it for use on a network?
     
  • Is your device capable of connecting wirelessly via 802.11a or 802.11g (both capable of 54mb/s shared bandwidth per access point) or only 802.11b (11mb/s shared bandwidth per access point)? Connecting over 802.11b is not advised for bandwidth intensive purposes. A fourth standard, 802.11n, is recommended where it available as there is 300mb/s of shared bandwidth per access point.
     
  • Are you streaming media, or attempting to make large downloads, over the wireless network? (Limited bandwidth availability, when compared to wired Ethernet connections, makes eduroam unsuitable for the widespread use of streaming media services such as, for example, the BBC's iPlayer service, Netflix, or YouTube).
     

This page was last edited on 20 October 2016

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